Operations
Chick-fil-A's top-ranking customer-satisfaction score may be slipping
In this year's American Customer Satisfaction Index, the Atlanta-based chicken chain remains the top-ranked limited-service chain. But its score declined.
Operations
Grubhub makes a bold move into grocery delivery
Retail Watch: The third-party delivery platform is joining forces with Albertsons, adding more than 1,800 supermarkets to its offerings.