Operations

New restaurant equipment and back-of-the-house technology
Operations

Chick-fil-A's top-ranking customer-satisfaction score may be slipping

In this year's American Customer Satisfaction Index, the Atlanta-based chicken chain remains the top-ranked limited-service chain. But its score declined.

Operations

Grubhub makes a bold move into grocery delivery

Retail Watch: The third-party delivery platform is joining forces with Albertsons, adding more than 1,800 supermarkets to its offerings.

A sophisticated attack robbed Gotham Bar & Grill of its payroll and forced the restaurant to shutter temporarily. Owner Bret Csencsitz wants others in the industry to learn from his mistakes.

The sports bar chain abruptly shut its doors in parts of Texas, Florida, Kentucky and Virginia. A local media outlet put the total number of closures at 40.

Advice Guy: RB’s operations expert weighs in on whether it’s appropriate for servers to bare their armpits.

The Italian restaurant chain said it’s keeping prices low and doing more to promote value, including its bottomless breadsticks. But it refuses to jump on the discounting bandwagon to drive traffic.

Government Watch: Gov. Newsom has agreed to a compromise that will guarantee the pro-labor legislation lives on, though in weaker form.

From AI as a menu-planning tool to pickling vegetable scraps, these ideas are ready to put into action, courtesy of the Menu Directions conference.

The strategic partnership brings to 50 the number of restaurants within Baltimore-based Atlas' portfolio.

It will be the fast casual's second such facility to close this year.

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