consumers

Chick-fil-A's top-ranking customer-satisfaction score may be slipping

By Lisa Jennings on Jun. 25, 2024

In this year's American Customer Satisfaction Index, the Atlanta-based chicken chain remains the top-ranked limited-service chain. But its score declined.

Technology

Customer feedback startup Ovation raises $2M

By Joe Guszkowski on Jun. 21, 2024

The company will use the funding to develop new features for its tech, which is based around two-question diner surveys.

Technology

How restaurants can get more customers to order direct

By Joe Guszkowski on Jun. 11, 2024

Discounts and order tracking can entice guests to use a restaurant’s app over a third party, according to new data from HungerRush.

Food

Consumers aren't exactly crowing for lab-grown chicken

By Peter Romeo on May 29, 2024

New research shows a majority of the public supports banning cultivated meats, as two states just did.

Premium

Financing

Here's a business tool to keep restaurant executives employed after a tough Q1

By Peter Romeo on May 10, 2024

Reality Check: The first three months of 2024 weren’t easy on restaurant chains, but spin-doctoring proved to be. Indeed, there must have been a run on shovels.

Financing

Earnings roundup: One Group, Topgolf, Potbelly, Chuy's, PFG, Bombshells, Olo, Toast

By Joe Guszkowski, Peter Romeo and Lisa Jennings on May 10, 2024

A look beyond the most recent results for big restaurant brands shows customers cutting back nearly across the board.

Technology

DoorDash says it's getting more affordable

By Joe Guszkowski on May 06, 2024

The third-party delivery company has reduced customer fees by 12% over the past two years. But delivery still remains far more expensive than carryout.

Technology