consumers

Chick-fil-A's top-ranking customer-satisfaction score may be slipping

By Lisa Jennings on Jun. 25, 2024

In this year's American Customer Satisfaction Index, the Atlanta-based chicken chain remains the top-ranked limited-service chain. But its score declined.

Technology

Customer feedback startup Ovation raises $2M

By Joe Guszkowski on Jun. 21, 2024

The company will use the funding to develop new features for its tech, which is based around two-question diner surveys.

Technology

How restaurants can get more customers to order direct

By Joe Guszkowski on Jun. 11, 2024

Discounts and order tracking can entice guests to use a restaurant’s app over a third party, according to new data from HungerRush.

Food

Consumers aren't exactly crowing for lab-grown chicken

By Peter Romeo on May 29, 2024

New research shows a majority of the public supports banning cultivated meats, as two states just did.

Financing

Earnings roundup: One Group, Topgolf, Potbelly, Chuy's, PFG, Bombshells, Olo, Toast

By Joe Guszkowski, Peter Romeo and Lisa Jennings on May 10, 2024

A look beyond the most recent results for big restaurant brands shows customers cutting back nearly across the board.

Premium

Financing

Here's a business tool to keep restaurant executives employed after a tough Q1

By Peter Romeo on May 10, 2024

Reality Check: The first three months of 2024 weren’t easy on restaurant chains, but spin-doctoring proved to be. Indeed, there must have been a run on shovels.

Technology

DoorDash says it's getting more affordable

By Joe Guszkowski on May 06, 2024

The third-party delivery company has reduced customer fees by 12% over the past two years. But delivery still remains far more expensive than carryout.

Technology