Photograph courtesy of Pappasitos
Full-service chain Pappasito's Cantina wowed consumers with its service and hospitality, helping it earn the top spot for the second straight year. In a separate survey by Technomic, consumers also credited Pappasito’s for its integration of technology into the ordering process.
| Mexican | Service & Hospitality | Unit Appearance & Ambiance | Food & Beverage | Convenience & Takeout | Value | Overall Score |
|---|---|---|---|---|---|---|
| Pappasito's Cantina | 63.9% | 54.8% | 55.9% | 54.0% | 44.0% | 54.5% |
| Chuy's | 61.1% | 54.3% | 53.8% | 54.9% | 45.8% | 53.7% |
| Rubio's | 63.6% | 48.2% | 53.5% | 57.4% | 43.4% | 52.1% |
Source: Technomic Ignite consumer data; scores represent the percentage of respondents who strongly agree with the statements, on a scale of 1 to 5.
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