Workforce

Best practices for improving recruitment, retention and training

How to train employees to never make mistakes

By Sam Smith on Aug. 01, 2012

Pal’s Sudden Service has been teaching classes on Achieving World Class Results, as the title of its signature course says, for a little over 10 years. The classes have attracted corporate officers and franchisees from chains like Bojangles, Five Guys, Panera and Jason’s Deli.

Workforce

8 ways to get your employees to love you

By Sara Rush Wirth on Mar. 15, 2016

Joanne Chang works hard at maintaining the culture she’s created at her four Flour bakeries, her restaurant Myers + Chang and newly opened commissary kitchen.

Workforce

3 ways to use staff personality tests

By Alaina Lancaster on Jun. 02, 2017

Operators are using the assessments for more than just the hiring process.

Workforce

What's the best way to tip out bartenders?

By Jonathan Deutsch, Ph.D. on Oct. 18, 2017

Advice Guy breaks down the many philosophies on doling out tips.

Workforce

5 things restaurants need to know about this week's immigration raids

By Restaurant Business Staff on Jan. 11, 2018

Here's what went down and what it foreshadows for employers.

Workforce

Critics say McDonald’s hasn’t kept its minimum wage promise

By Jonathan Maze on Apr. 02, 2018

A labor-backed group says the company isn’t paying $1 above local minimums, something it promised in 2015.

Workforce

No raise in 2012? Chew on this.

Jul. 09, 2013

If you didn’t get a raise last year, ask the boss why you were excluded from what People Report says was the vast majority of salaried restaurant employees who got a bump in base pay during 2012. At the very least, it may help your chances in 2013, when salaries are expected by the human-resources research company to rise by an average of 2.7 percent.

Workforce