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Technology

The latest news and trends in restaurant technology
Technology

Restaurants say they're bearing the brunt of delivery chargebacks

 By Joe Guszkowski on Apr. 05, 2024

Operators complain of frequent fraud and a cumbersome process for getting their money back from delivery providers. “They make nothing simple for you.”

Technology

Panera Bread's digital outage reportedly blamed on ransomware attack

 By Lisa Jennings on Apr. 05, 2024

Cybersecurity site BleepingComputer.com said the company's virtual machines were encrypted by cyber attackers, resulting in the three-day outage. The report cites unnamed sources and internal emails.

Technology

ASAP delivery service files for Chapter 7 bankruptcy

By Joe Guszkowski on Apr. 03, 2024

The small company formerly known as Waitr ended its operations Tuesday. It had been struggling to compete with larger delivery players for years.

Technology

Restaurant tech M&A is heating up again

By Joe Guszkowski on Apr. 01, 2024

Technology firms are consolidating as they look to offer restaurants more features in one box. Here are six deals from Q1.

Technology

Here's where Gen Z wants restaurants to spend their tech dollars

By Joe Guszkowski on Mar. 29, 2024

Mobile ordering, paid reservations and, yes, dynamic pricing, are in demand among younger diners, according to a new report from the National Restaurant Association.

Technology

Save Time And Labor With Highly Efficient Equipment

Sponsored content from our partner RATIONAL on Mar. 29, 2024

Labor challenges are ongoing for restaurants in all segments. Whether operators are having trouble finding trained employees or are facing difficulty with retention, the outcome is the same—stressed w...

Technology

ChowNow acquires digital order integrator Cuboh

By Joe Guszkowski on Mar. 28, 2024

The online ordering provider for independent restaurants is also laying off a reported 30 people as it absorbs the Cuboh team.

Technology

DoorDash hires leaders from Standard AI to help grow its AI voice product

By Joe Guszkowski on Mar. 28, 2024

Standard AI CEO Jordan Fisher and co-founders Brandon Ogle and Daniel Fischetti are joining the delivery company as it makes a bigger push into artificial intelligence.

Technology

How Nimbus is succeeding where ghost kitchens failed

By Joe Guszkowski on Mar. 28, 2024

The shared-kitchen startup has limited its focus to providing kitchen space for a variety of food businesses, leaving the technology to others. The simplified approach has yielded profits and growth.

Technology

Tech outages at Panera and McDonald's show the perils of digitization

By Joe Guszkowski on Mar. 26, 2024

Tech Check: As the industry gets more high-tech, crashes and cyberattacks will become more common. Restaurants should be taking steps to manage their risks.

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