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Tech Check

Joe Guszkowski

Senior Technology Editor Joe Guszkowski looks at the week’s technology trends and news, examining the continued influx of new technologies into restaurants, including mobile ordering, delivery, artificial intelligence, virtual brands, ghost kitchens and robotics.

Technology

Restaurant tech was due for a pruning

 By Joe Guszkowski on Jul. 27, 2022

Tech Check: The flourishing industry has been hit with a reality check this year. That might not be such a bad thing.

Technology

Customers really don’t like QR code menus

 By Joe Guszkowski on Jun. 21, 2022

Tech Check: Guests say they cramp the experience and feel like a chore, according to Technomic. They might have to get used to it.

Technology

Restaurants' race for more tech could leave customers in the dust

By Joe Guszkowski on Jun. 09, 2022

Tech Check: Guests want good service, not more technology. Restaurants need to get better at walking that line.

Technology

Investors veer away from food delivery

By Joe Guszkowski on Jun. 02, 2022

Tech Check: DoorDash and Grubhub have lost much of their value amid slowing demand and a harsh economy. Is the market overcorrecting?

Technology

Off-premise diners continue to fall for third-party apps

By Joe Guszkowski on May 25, 2022

Tech Check: A report from DoorDash shows that the big apps are increasingly becoming consumers’ chosen method for finding and ordering food to-go.

Technology

Restaurant tech takes aim at the bottom line

By Joe Guszkowski on May 22, 2022

Tech Check: Many attendees at this year’s National Restaurant Show are shopping for ways to protect their profits.

Technology

Move over, delivery: Pickup has arrived

By Joe Guszkowski on May 05, 2022

Tech Check: Carryout is gaining share as delivery slows down and gets more expensive. That’s good news for restaurants.

Technology

Restaurants are losing the battle against third-party delivery apps

By Joe Guszkowski on Apr. 06, 2022

Tech Check: Despite operators’ efforts, the apps are proving to be a tough habit for customers to break.

Technology

The future of restaurants might be hidden in a suburban shopping mall

By Joe Guszkowski on Mar. 29, 2022

Tech Check: From the outside, there’s nothing unusual about the food court at the Mall of India in Naperville, Ill. The kitchen is a different story.

Operations

Surging gas prices could be another drag on food delivery

By Joe Guszkowski on Mar. 10, 2022

Tech Check: The higher costs could threaten driver supply and make the service even more expensive for customers.

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