News

Chick-fil-A's top-ranking customer-satisfaction score may be slipping

By Lisa Jennings on Jun. 25, 2024

In this year's American Customer Satisfaction Index, the Atlanta-based chicken chain remains the top-ranked limited-service chain. But its score declined.

Food

Mushrooms, Malaysian food and Pizza Hut's new pie

By Patricia Cobe and Bret Thorn on Jun. 25, 2024

Menu Talk: Pat and Bret discuss the latest food and beverage trends and feature a conversation with James Wozniuk of Malaysian restaurant Makan

Food

Asian street foods, fizzy drinks and crunchy snacks trend at Summer Fancy Food Show

By Patricia Cobe on Jun. 25, 2024

Plus Korean, Indian and African ingredients make news, and condiments and desserts take on more complex flavor profiles.

Operations

Grubhub makes a bold move into grocery delivery

By Heather Lalley on Jun. 25, 2024

Retail Watch: The third-party delivery platform is joining forces with Albertsons, adding more than 1,800 supermarkets to its offerings.

Marketing

Perkins updates its name and launches a fast-casual version

By Peter Romeo on Jun. 25, 2024

The 66-year-old family-dining chain is planning a comprehensive overhaul that extends to its menu, operations and look.

Technology

Local Kitchens raises $40M to open more high-tech food halls

By Joe Guszkowski on Jun. 25, 2024

The 12-unit multi-brand restaurant chain plans to expand into Southern California with its enlightened take on the ghost kitchen model.

Operations

New York restaurateur shares cautionary tale of cyber scam

By Lisa Jennings on Jun. 25, 2024

A sophisticated attack robbed Gotham Bar & Grill of its payroll and forced the restaurant to shutter temporarily. Owner Bret Csencsitz wants others in the industry to learn from his mistakes.

Beverage

Starbucks jumps on the energy drink bandwagon

By Jonathan Maze on Jun. 25, 2024

The Seattle-based coffee shop chain, eager to reverse a sales decline, this week introduced a line of energy drinks, hoping to lure more younger customers to its restaurants.

Premium

Financing

This is why the restaurant business is in a value war right now

By Jonathan Maze on Jun. 24, 2024

The Bottom Line: Same-store sales have slowed markedly for the past year as customers shifted to other options. And now operators are furiously working to get them back.

Workforce

California takes steps to protect restaurant workers from dangerous heat

By Peter Romeo on Jun. 24, 2024

Kitchens would need to be cooled down whenever the temperature hits 87 degrees. Breaks, "cool-down areas" and water would also have to be provided.

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