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operations

Operations

Informal occasions are driving catering orders

By Benita Gingerella on Feb. 20, 2024

Event and catering professionals gathered in Austin, Texas, last week for Catersource + The Special Event to discuss industry challenges, trends and more.

Leadership

Remembering a social crusader named Bill Darden

 By Peter Romeo on Feb. 06, 2024

Restaurant Rewind: In the era of Jim Crow, the namesake of Darden Restaurants refused to segregate dining rooms, even in the Deep South of 1935. Here's how the industry pioneer made a difference.

Operations

Post-pandemic things every restaurant CEO needs to know

Sponsored content from our partner Zero Hour Health on Feb. 01, 2024

The pandemic was tough on everyone in charge of running a business. Here’s what savvy operators need to be aware of.

Technology

Jersey Mike's gives artificial intelligence a try

By Peter Romeo on Jan. 25, 2024

The sub-sandwich chain is testing a system that fields phoned-in takeout orders and provides information about the menu and store.

Operations

Dave & Buster's is set to hit 'Play' on a new high-tech prototype

By Peter Romeo on Jan. 24, 2024

The prototype for the food-and-games restaurant chain incorporates sports bar-like features, private gaming areas and self-service beer taps.

Leadership

Having C-suiters spend time in stores is great—provided they know what's really going on

By Peter Romeo on Jan. 23, 2024

Restaurant Rewind: Here's how bad things can get when a visiting VIP employee doesn't have a firm grasp on what they've gotten into.

Technology

The New Driver of Restaurant Customer Satisfaction: Innovation

Sponsored content from our partner SoundHound AI on Jan. 23, 2024

As customer service and satisfaction are more important than ever for staying in business, learn more about how technology, AI and more can help restaurants succeed now and in the future.

Operations

House committee hears how crime is hurting restaurants

By Peter Romeo on Jan. 11, 2024

The CEO of the Elmer's pancake chain shares how its units have been stung, even to the point of having to close.

Operations

New Jersey cracks down on surprise credit-card fees

By Peter Romeo on Dec. 21, 2023

More than a dozen restaurants were fined for failing to properly disclose that they pass along swipe fees to guests.

Financing

The biggest restaurant stories of 2023

By Jonathan Maze on Dec. 20, 2023

California sets the stage for a new wage; Subway’s never-ending sale saga; the tipping conundrum and Boston Market’s mismanagement highlight the year’s top developments.

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