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Operations

Want to speed service? Start with your menu

 By Peter Romeo on Apr. 02, 2024

New research shows that guests spend an average of nine minutes plowing through a menu because the array is typically so extensive. But they also want comprehensive descriptions of dishes and prefer a conventional bill of fare over QR menus.

Operations

Everybody talks about rising restaurant crime. Maybe it's time to do something about it

 By Peter Romeo on Mar. 26, 2024

Reality Check: Well-intentioned efforts like bail reform may not be delivering what proponents envisioned. It's not reactionary to fix the fix.

Operations

Danny Meyer wants to bring enlightened hospitality to more than just restaurants

By Lisa Jennings on Mar. 26, 2024

Noted restaurant operator Union Square Hospitality Group's consulting arm Hospitality Quotient has launched a new e-learning platform for a broader audience.

Emerging Brands

3 concepts from Asia are making their U.S. debut

By Lisa Jennings on Mar. 25, 2024

These three chains are big in Asia and elsewhere, but they opened units in the U.S. for the first time last week. Two are full-service concepts, from China and Mongolia, and a third is an innovative pastry shop from Taiwan.

Operations

Panera Bread digital channels suffer national outage

By Lisa Jennings on Mar. 25, 2024

Panera cafes are open, but digital ordering systems are down, including kiosks in stores. Workers say they have been given no explanation.

Technology

Three best practices to maintain food quality when operating multiple locations

Sponsored content from our partner MarginEdge on Mar. 14, 2024

Maintaining consistent food quality is not just important, but essential for multi-unit restaurants.

Operations

Build a better menu: Solving the profit vs. price puzzle

Sponsored content from our partner Entegra on Mar. 06, 2024

Get the tips, tools and tech restaurants need.

Operations

Central Park Boathouse restaurant reopens, with Legends Hospitality running the show

By Patricia Cobe on Mar. 05, 2024

The landmark restaurant in NYC’s Central Park, closed for two years, has been refreshed with a modern continental menu and an elegant interior to match.

Emerging Brands

One of the biggest açai suppliers wants to be the In-N-Out Burger of the Brazilian superfood

By Lisa Jennings on Mar. 01, 2024

Growing the Sambazon Açai Bowls concept will mean competing with its own CPG products and foodservice clients, but the CEO says it's about communicating the brand's mission.

Operations

Informal occasions are driving catering orders

By Benita Gingerella on Feb. 20, 2024

Event and catering professionals gathered in Austin, Texas, last week for Catersource + The Special Event to discuss industry challenges, trends and more.

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