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operations

Technology

AI has arrived in restaurants. But what is it, exactly?

 By Joe Guszkowski on May 10, 2024

Questions abound about this new-to-the-industry technology. Here’s a look at what we know about artificial intelligence, and what we don’t.

Operations

BJ's margins make a leap, with help from AI

 By Joe Guszkowski on May 03, 2024

A new AI-powered scheduling tool, among other initiatives, helped make the casual-dining chain's restaurants more profitable in the first quarter.

Operations

3 reasons Chili's is doing so well right now

By Joe Guszkowski on Apr. 30, 2024

A focus on value and operations is helping both sales and profits at the casual-dining chain.

Operations

How restaurants can set themselves apart as banquet venues

Sponsored content from our partner Entegra on Apr. 30, 2024

As banquet season heats up and customers reach out to host their special events like conferences, weddings or graduations, operators want to nail down a unique set of offerings that will separate them from other venues.

Operations

How restaurants can make margin improvements that improve the bottom line

Sponsored content from our partner IFMA on Apr. 24, 2024

Boost margins without alienating customers. IFMA's Restaurant Margin Optimization Model offers insights from industry leaders on menu engineering, supply chain efficiencies, and marketing tactics.

Operations

Retail-restaurant hybrids Foxtrot, Dom's cease operations

By Greg Lindenberg and Timothy Inklebarger on Apr. 23, 2024

The brands' recently formed parent company, Outfox Hospitality, has shut down all 35 of its locations in Chicago, Washington, D.C., and Austin, Texas.

Operations

Convenience stores pose a growing threat to restaurants

By Heather Lalley on Apr. 19, 2024

Retail Watch: Technomic’s State of the Industry report sounds a c-store alarm, Grubhub expands grocery delivery and 7-Eleven completes its Laredo Taco Company acquisition.

Operations

Here's what we learned at the Restaurant Leadership Conference

By Jonathan Maze, Joe Guszkowski, Patricia Cobe and Lisa Jennings on Apr. 18, 2024

Kiosks’ benefits aren’t on the labor line, casual dining does some soul searching and you can’t eat ice cream while on the phone are among the lessons from the three-day event.

Marketing

How Chipotle is helping gamers get more Eddy Gordo on Tekken 8

By Lisa Jennings on Apr. 08, 2024

Chipotle knows its customers love gaming. The chain has a new partnership with Tekken 8, the latest version of the hugely popular fighting game franchise, which will be the title game in the Chipotle Challenger Series this year.

Marketing

Jersey Mike's annual Month of Giving generates $25M for charities

By Peter Romeo on Apr. 03, 2024

The record intake in March surpassed the sub sandwich chain's previous high mark by 19%.

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