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Jonathan Deutsch, Ph.D.

Articles by
Jonathan Deutsch, Ph.D.

Page 2
Operations

Should servers be in charge of keeping wine glasses full?

Advice Guy: RB’s operations expert says it’s a practice that depends on what kind of restaurant you’re running.

Operations

How long can nachos with cheese be kept warm?

Advice Guy: RB's operations expert says operators must consider not only food safety but also food quality when hot holding items.

Operations

After Wendy's dynamic pricing debacle, an operator wonders if surge pricing is worth a try

Advice Guy: RB's operations expert weighs in on whether dynamic pricing can benefit a restaurant's bottom line.

Operations

Should a sushi concept sacrifice authenticity and add a wine list?

Advice Guy: The answer depends on how popular the restaurant is, but it’s rarely a bad idea to make customers happy, RB’s operations expert says.

Operations

Here’s when a restaurant operator should expense a meal

Advice Guy: RB’s operations expert says it’s OK to write off research meals. But expensing date night is a no-no.

Operations

Yes, you should announce last call for happy hour

Advice Guy: RB’s operations expert says guests deserve a heads up when promotional pricing is about to end.

Operations

Can a fine-dining guest bring their own plastic to-go containers?

Advice Guy: RB’s operations expert says restaurants should encourage diners to take home their leftovers to reduce food waste.

Operations

No-show uh-oh! Guest balks at reservation-cancellation policy

Advice Guy: Here’s how to defuse a conflict over a pre-paid reservation refund.

Marketing

Yikes! What to do if a restaurant critic books a table

Advice Guy: Interacting with an anonymous critic invokes the same advice I would give to someone who encounters a fearsome predator in the wild: Don’t make any sudden or unpredictable moves.

Operations

Help! A Texas-sized BBQ-bacon burger fight is brewing

Advice Guy: Restaurant operations expert Jonathan Deutsch offers some guidance when it comes to trademarking recipes.

Operations

Should my restaurant get rid of the phone altogether?

Advice Guy: Restaurant operations expert cautions an owner about ditching the phone, but suggests technology can help offset some of its challenges.

Workforce

I'm an owner. How do I recruit a manager as committed as I am?

Advice Guy offers hiring tips to find a restaurant manager who acts like they own the place.

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