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Joe Guszkowski

Senior Editor

Articles by
Joe Guszkowski

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Operations

Red Robin says its turnaround efforts are working

Better operations and food are helping the burger chain win back guests. Now it’s focusing on marketing, including a new loyalty program.

Technology

Amazon now offers Grubhub delivery on its website and app

The new feature is part of an expanding relationship between the two companies that also includes a free Grubhub+ subscription for Prime members.

Operations

Former Walk-On's exec Scott Taylor named CEO of new restaurant group

Cherry Bounce Hospitality will house three of Hargett Hunter's full-service restaurant holdings, including Trudy's Tex-Mex and Cajun Steamer, with more to come.

Emerging Brands

Fuzzy's Taco Shop to open 40 restaurants in Arizona and Texas

The development agreements represent a return to unit growth for the fast-casual Mexican chain under new owner Dine Brands, the parent of Applebee's and IHOP.

Operations

How Red Lobster plans to get back on its feet

As it heads for bankruptcy and a probable sale, the seafood restaurant chain laid out a turnaround strategy that includes tech upgrades and more “sensible” menu promotions.

Technology

This little-known iPhone feature could change restaurant ordering

Tech Check: Almost every customer has a POS in their pocket. Can mini mobile apps get them to actually use it?

Technology

9 tech tidbits from the National Restaurant Show

RB’s technology reporter empties his notebook after a busy few days in Chicago, where restaurants showed they're hungrier than ever for tech.

Technology

How IHOP is using AI to boost check averages

The pancake chain's AI recommendation engine makes menu suggestions based on what a customer has already ordered. It has proven quite persuasive.

Financing

Endless Shrimp becomes pivotal issue in Red Lobster bankruptcy

The chain’s CEO alleged that the promotion may have pushed more shrimp business to its largest shareholder at Red Lobster’s expense, setting the stage for a messy Chapter 11 proceeding.

Technology

Dynamic pricing a divisive subject at National Restaurant Show

With the Wendy's debacle still fresh in operators' minds, some are firmly opposed to demand-based menu pricing. Others say its time has come.

Technology

Burger robot faces tough crowd at the National Restaurant Show

Aniai’s Alpha Grill attracted plenty of curiosity Saturday, but operators seemed hesitant to commit.

Marketing

Buffalo Wild Wings tempts fate with all-you-can-eat wings deal

The casual-dining chain is taking a cue from none other than Red Lobster by offering bottomless wings for $20. “What can go wrong?” it said.

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