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Heather Lalley

Managing editor

Articles by
Heather Lalley

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Operations

Convenience stores pose a growing threat to restaurants

Retail Watch: Technomic’s State of the Industry report sounds a c-store alarm, Grubhub expands grocery delivery and 7-Eleven completes its Laredo Taco Company acquisition.

Marketing

April 20 gives restaurants a new meaning for 'in the weeds'

Marketing Bites: As recreational marijuana is legalized in more states and consumers relax their attitudes around the drug, restaurants large and small are having some fun on 4-20, widely considered a national day of pot celebration.

Operations

Martha Stewart: ‘Restaurants are one of the hardest businesses on earth’

The legendary businesswoman and multimedia maven discussed her career reinventions and plans for the future in a wide-ranging chat at Restaurant Leadership Conference.

Financing

Report: Red Lobster is preparing for bankruptcy filing

The struggling seafood chain is hoping Chapter 11 protection will help it restructure its debt while keeping its restaurants operating, according to Bloomberg.

Leadership

Peter Cancro: Jersey Mike’s is ‘always for sale’

The sub shop CEO, in accepting the 2024 Restaurant Leader of the Year award, said he just hasn’t received the right offer yet for the fast-growing chain.

Marketing

David Chang will no longer defend his ‘chili crunch’ trademark

Following a week of outcry, the celebrity chef took to his podcast to apologize after his Momofuku restaurant and packaged goods company sent cease-and-desist letters to fellow makers of the spicy-crunchy condiment.

Marketing

David Chang and the case of the chili crunch trademark

Marketing Bites: The celebrity chef is getting some less-than-positive press this week. Plus, Chipotle burritos don the green jacket and Wow Bao’s metaverse debut.

Marketing

Shake Shack wants a spring in its step

Marketing Bites: The burger chain is counting down to warmer weather, restaurants look to soften the Tax Day blow and Cava turns to TikTok for menu inspiration.

Operations

Jose Andres’ World Central Kitchen pauses Gaza operations following killings of 7 aid workers

The humanitarian organization, founded by the chef and restaurateur in 2010, said it would soon make decisions about its future relief efforts in the region.

Marketing

Beware the menu fools of April

Marketing Bites: April Fools’ Day is nigh, and nary a restaurant chain marketer can be trusted.

Leadership

WFF at 35: Progress made, more to accomplish

Attendees of this year’s Women’s Foodservice Forum Leadership Conference heralded the advances (and made the business case) for moving women into leadership roles. But there’s still work to do.

Marketing

Restaurants brighten menus with total solar eclipse specials

Marketing Bites: Not wanting to miss out on a marketing opportunity that won’t come around again for 20 years, big chains and indies are getting in on the celestial action.

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