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Leadership

Meet the restaurant fixer who now owns Etta

 By Lisa Jennings on May 03, 2024

Tech entrepreneur Johann Moonesinghe suddenly finds himself leading a growing group of restaurants. His secret? He doesn't expect to make a profit.

Financing

The consumer is cutting back, but not everywhere

 By Jonathan Maze on May 01, 2024

The Bottom Line: Early earnings from major restaurant chains suggest the consumer has taken a distinct turn for the worse so far in 2024.

Financing

For Starbucks, 2 years of change hasn't yielded promised results

By Jonathan Maze on May 01, 2024

The Bottom Line: The coffee shop giant’s sales struggles worsened earlier this year, despite a flurry of efforts to improve operations and employee satisfaction.

Food

Nando's Americanizes its menu a bit as U.S. expansion continues

By Patricia Cobe on May 01, 2024

Behind the Menu: Favorites like mac and cheese, bowls and salads join the fast casual’s Afro-Portuguese-rooted dishes, including the signature peri-peri chicken.

Financing

Why are so many restaurant chains filing for bankruptcy?

By Jonathan Maze on Apr. 29, 2024

The Bottom Line: A combination of rising costs and weakening sales, and more expensive debt, has caused real problems for restaurant chains. But the industry is also really difficult.

Marketing

Meet the restaurant industry's new government adversary

By Peter Romeo on Apr. 29, 2024

Reality Check: The FTC wants the business to change several longstanding operating conventions. Has it heard why that's a bad idea?

Financing

Despite their complaints, customers keep flocking to Chipotle

By Jonathan Maze on Apr. 25, 2024

The Bottom Line: The chain continued to be a juggernaut last quarter, with strong sales and traffic growth, despite frequent social media complaints about shrinkflation or other challenges.

Financing

Malls are quietly making a comeback

By Jonathan Maze on Apr. 25, 2024

Once left for dead as shoppers moved online and then the pandemic hit, malls are regaining lost traffic. And that has been a boon for restaurant chains like Auntie Anne's, Cinnabon and Chick-fil-A.

Operations

Hitting resistance elsewhere, ghost kitchens and virtual concepts find a happy home in family dining

By Peter Romeo on Apr. 24, 2024

Reality Check: Old-guard chains are finding the alternative operations to be persistently effective side hustles.

Financing

The Tijuana Flats bankruptcy highlights the dangers of menu miscues

By Jonathan Maze on Apr. 23, 2024

The Bottom Line: The fast-casual chain’s problems following new menu debuts in 2021 and 2022 show that adding new items isn’t always the right idea.

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