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delivery

Technology

Florida bill would allow more communication between restaurants, delivery customers

 By Joe Guszkowski on Mar. 07, 2024

Restaurants would be able to contact third-party delivery customers for up to two hours after their order has been picked up.

Technology

DoorDash says courier wage hike is hurting sales in NYC

 By Joe Guszkowski on Mar. 04, 2024

The company, which responded to the raise with a $2 fee, estimated that customers have placed 200,000 fewer orders since December.

Financing

At Papa Johns, delivery shifts from its own apps to aggregators

By Jonathan Maze on Feb. 29, 2024

The Bottom Line: The pizza delivery chain’s business with companies like Uber Eats and DoorDash is thriving while its own delivery is slowing. But this isn’t the beginning of the end of self-delivery, CEO Rob Lynch says.

Emerging Brands

Wonder's newest location is inside a Walmart

By Joe Guszkowski on Feb. 26, 2024

The unit in Quakertown, Pa., is the first of up to four such outlets for the delivery-focused food hall concept.

Operations

L.A. County sues Grubhub for passing along refund charges to restaurants

By Peter Romeo on Feb. 23, 2024

The delivery service says it's already changed the policy, but the county has a long list of other alleged abuses it wants the company to correct.

Workforce

Pay hike for couriers shakes up food delivery in NYC

By Joe Guszkowski on Feb. 23, 2024

Customers are paying more, and couriers are working less. What it all means for restaurants is still unclear, but some fear it could get ugly.

Technology

Pipedream wants to take restaurant pickup underground

By Joe Guszkowski on Feb. 21, 2024

The startup uses robots and tunnels to move food from kitchen to car. It believes it can one day connect entire cities.

Financing

Inspire Brands acquires delivery management company Vromo

By Joe Guszkowski on Feb. 13, 2024

The owner of Dunkin’, Arby’s and other brands said Vromo’s technology would help it make delivery more profitable.

Operations

Ghost kitchens are dead. But new models arise from the ashes

By Lisa Jennings on Feb. 02, 2024

The pioneers who created commissary-style, shared kitchens for rent have closed, pivoted or shown signs of struggle. But elements live on in a variety of new delivery-forward concepts that some call ghost kitchens 2.0.

Operations

NYC is forming a watchdog agency to regulate delivery services

By Peter Romeo on Jan. 26, 2024

Mayor Eric Adams says discussions are already underway to launch a Department of Sustainable Delivery for the city, noting it'd be the first of its kind in the nation.

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