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coffee

Financing

For Starbucks, 2 years of change hasn't yielded promised results

 By Jonathan Maze on May 01, 2024

The Bottom Line: The coffee shop giant’s sales struggles worsened earlier this year, despite a flurry of efforts to improve operations and employee satisfaction.

Financing

Starbucks sales and traffic took a big hit last quarter

 By Jonathan Maze on Apr. 30, 2024

The Seattle-based coffee shop giant said that its performance in its second quarter “did not meet our expectations” amid a “highly challenged environment.” The news sent its stock plunging.

Beverage

Starbucks' new cold cups will use a lot less plastic

By Jonathan Maze on Apr. 18, 2024

The Seattle-based coffee shop chain, which now gets most of its beverage sales from cold coffee, is introducing new, more sustainable cups that cut plastic by up to 20%.

Marketing

Inside 7 Brew's no-frills loyalty program, where nearly every guest is a member

By Joe Guszkowski on Apr. 14, 2024

Thanks to a sign-up process that is baked into its operations, 92% of transactions at the fast-growing drive-thru coffee chain come from known guests.

Leadership

Starbucks is making some big changes to its leadership team

By Jonathan Maze on Mar. 18, 2024

The coffee shop giant named Michael Conway CEO of North America while CMO Brady Brewer takes the helm at Starbucks International.

Operations

Panera Bread increases Unlimited Sip Club price

By Lisa Jennings on Mar. 18, 2024

The subscription drinks program that was $11.99 per month is now $14.99 per month, a 25% increase.

Marketing

So much for Starbucks' journey into the metaverse

By Jonathan Maze on Mar. 18, 2024

The coffee shop chain told customers late last week that it would end its Starbucks Odyssey NFT virtual restaurant loyalty program experiment "to prepare for what comes next."

Financing

Starbucks now has more global locations than Subway

By Jonathan Maze on Mar. 13, 2024

The coffee shop chain, which added some 3,000 locations worldwide last year, is now the second-most prolific restaurant chain in the world.

Financing

Starbucks' latest union battle is over its board

By Jonathan Maze on Feb. 23, 2024

Labor activists argue that the company’s union stance has been bad for its brand and warrants new board members. The coffee shop chain is pushing back hard.

Operations

Starbucks plans to make its coffee shops more accessible

By Jonathan Maze on Feb. 16, 2024

New and remodeled shops will follow new guidelines to make them more accessible for customers and workers. The first such location opened Friday in Washington, D.C.

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