America's favorite chains by menu segment
America's favorite chains by menu segment
By Sara Rush Wirth on Dec. 28, 2018Chains winning with consumers in their competitive set deliver on more than just quality food and drink. These are the brands that rank high in areas beyond the menu, from value and convenience to hospitality.
Bakery cafe
Panera Bread
Service/Hospitality: 65.7%
Ambiance/Appearance: 50.4%
Food/Beverage: 56.7%
Takeout/Convenience: 60.4%
Value: 44.8%
Overall Score: 54.6%
Corner Bakery Cafe
Service/Hospitality: 60.2%
Ambiance/Appearance: 46.8%
Food/Beverage: 49.2%
Takeout/Convenience: 55.5%
Value: 40.8%
Overall Score: 49.1%
Einstein Bros. Bagels
Service/Hospitality: 59.9%
Ambiance/Appearance: 44.4%
Food/Beverage: 49.9%
Takeout/Convenience: 58.3%
Value: 38.2%
Overall Score: 49.0%
Beverage/Snack
Tropical Smoothie Cafe
Service/Hospitality: 65.5%
Ambiance/Appearance: 52.8%
Food/Beverage: 62.3%
Takeout/Convenience: 62.8%
Value: 47.4%
Overall Score: 58.4%
Cold Stone Creamery
Service/Hospitality: 67.2%
Ambiance/Appearance: 52.0%
Food/Beverage: 58.4%
Takeout/Convenience: 60.2%
Value: 42.4%
Overall Score: 55.5%
Krispy Kreme
Service/Hospitality: 63.2%
Ambiance/Appearance: 53.8%
Food/Beverage: 54.3%
Takeout/Convenience: 62.9%
Value: 45.0%
Overall Score: 54.9%
Burger
Culver's
Service/Hospitality: 71.0%
Ambiance/Appearance: 55.5%
Food/Beverage: 56.4%
Takeout/Convenience: 64.5%
Value: 43.3%
Overall Score: 56.7%
In-N-Out Burger
Service/Hospitality: 71.3%
Ambiance/Appearance: 52.4%
Food/Beverage: 54.8%
Takeout/Convenience: 60.7%
Value: 52.0%
Overall Score: 56.3%
Fuddruckers
Service/Hospitality: 66.3%
Ambiance/Appearance: 54.9%
Food/Beverage: 58.0%
Takeout/Convenience: 58.4%
Value: 44.4%
Overall Score: 55.9%
Chicken
Chick-fil-A
Service/Hospitality: 75.4%
Ambiance/Appearance: 61.9%
Food/Beverage: 60.8%
Takeout/Convenience: 69.5%
Value: 56.2%
Overall Score: 62.9%
Raising Cane's Chicken Fingers
Service/Hospitality: 72.1%
Ambiance/Appearance: 56.4%
Food/Beverage: 52.7%
Takeout/Convenience: 69.5%
Value: 49.9%
Overall Score: 57.2%
Zaxby's
Service/Hospitality: 62.1%
Ambiance/Appearance: 50.1%
Food/Beverage: 51.6%
Takeout/Convenience: 58.6%
Value: 42.2%
Overall Score: 51.8%
Family style
Cracker Barrel Old Country Store
Service/Hospitality: 66.9%
Ambiance/Appearance: 60.2%
Food/Beverage: 58.0%
Takeout/Convenience: 56.9%
Value: 50.1%
Overall Score: 58.3%
First Watch
Service/Hospitality: 65.7%
Ambiance/Appearance: 54.5%
Food/Beverage: 58.2%
Takeout/Convenience: 57.9%
Value: 42.5%
Overall Score: 55.9%
Luby's
Service/Hospitality: 66.4%
Ambiance/Appearance: 51.5%
Food/Beverage: 54.5%
Takeout/Convenience: 60.7%
Value: 48.5%
Overall Score: 54.7%
Italian (full service)
Maggiano's Little Italy
Service/Hospitality: 69.5%
Ambiance/Appearance: 61.1%
Food/Beverage: 59.3%
Takeout/Convenience: 58.9%
Value: 50.0%
Overall Score: 59.5%
Brio Tuscan Grille
Service/Hospitality: 65.2%
Ambiance/Appearance: 62.4%
Food/Beverage: 55.3%
Takeout/Convenience: 59.0%
Value: 50.5%
Overall Score: 57.7%
Mellow Mushroom
Service/Hospitality: 64.2%
Ambiance/Appearance: 56.7%
Food/Beverage: 58.8%
Takeout/Convenience: 57.9%
Value: 46.0%
Overall Score: 56.9%
Mexican
Pappasito's Cantina
Service/Hospitality: 64.6%
Ambiance/Appearance: 57.1%
Food/Beverage: 57.1%
Takeout/Convenience: 57.8%
Value: 48.6%
Overall Score: 56.7%
Moe's Southwest Grill
Service/Hospitality: 66.3%
Ambiance/Appearance: 48.5%
Food/Beverage: 54.9%
Takeout/Convenience: 62.7%
Value: 46.7%
Overall Score: 54.2%
Rubio's Coastal Grill
Service/Hospitality: 65.1%
Ambiance/Appearance: 51.3%
Food/Beverage: 55.1%
Takeout/Convenience: 58.9%
Value: 45.1%
Overall Score: 54.1%
Pizza
Papa Murphy's Pizza
Service/Hospitality: 67.8%
Ambiance/Appearance: 47.0%
Food/Beverage: 54.8%
Takeout/Convenience: 70.6%
Value: 49.5%
Overall Score: 56.2%
Blaze Pizza
Service/Hospitality: 66.3%
Ambiance/Appearance: 52.1%
Food/Beverage: 56.1%
Takeout/Convenience: 60.8%
Value: 47.8%
Overall Score: 55.4%
Marco's Pizza
Service/Hospitality: 66.9%
Ambiance/Appearance: 47.9%
Food/Beverage: 51.9%
Takeout/Convenience: 68.3%
Value: 46.6%
Overall Score: 54.3%
Seafood
Joe's Crab Shack
Service/Hospitality: 64.1%
Ambiance/Appearance: 55.6%
Food/Beverage: 57.3%
Takeout/Convenience: 54.9%
Value: 47.8%
Overall Score: 55.9%
Bonefish Grill
Service/Hospitality: 66.7%
Ambiance/Appearance: 57.3%
Food/Beverage: 54.8%
Takeout/Convenience: 56.0%
Value: 43.7%
Overall Score: 55.2%
Red Lobster
Service/Hospitality: 62.6%
Ambiance/Appearance: 50.8%
Food/Beverage: 53.9%
Takeout/Convenience: 51.4%
Value: 41.1%
Overall Score: 52.0%
Steak
Fleming's Prime Steakhouse
Service/Hospitality: 73.8%
Ambiance/Appearance: 64.5%
Food/Beverage: 59.8%
Takeout/Convenience: 59.2%
Value: 48.6%
Overall Score: 60.7%
The Capital Grille
Service/Hospitality: 72.2%
Ambiance/Appearance: 62.6%
Food/Beverage: 57.8%
Takeout/Convenience: 57.9%
Value: 48.7%
Overall Score: 59.2%
Texas Roadhouse
Service/Hospitality: 69.3%
Ambiance/Appearance: 54.8%
Food/Beverage: 58.5%
Takeout/Convenience: 54.8%
Value: 48.0%
Overall Score: 56.9%
Varied
Seasons 52
Service/Hospitality: 69.8%
Ambiance/Appearance: 62.9%
Food/Beverage: 59.1%
Takeout/Convenience: 59.7%
Value: 48.8%
Overall Score: 59.7%
Cheddar's Scratch Kitchen
Service/Hospitality: 62.7%
Ambiance/Appearance: 58.3%
Food/Beverage: 57.3%
Takeout/Convenience: 54.7%
Value: 50.2%
Overall Score: 56.8%
The Cheesecake Factory
Service/Hospitality: 61.4%
Ambiance/Appearance: 54.7%
Food/Beverage: 55.3%
Takeout/Convenience: 52.3%
Value: 41.6%
Overall Score: 53.5%
Methodology
The Technomic Ignite: Consumer program is an ongoing study that tracks the performance of leading chains by measuring the consumer experience. This report includes the top chains in the U.S. by sales, plus 53 additional chains to round out categories or capture regional data. The data represents responses from over 100,000 consumers, collected from Q4 2017 to Q3 2018. Scores represent the percentage of respondents who strongly agree with the statements, on a scale of 1 to 5.